WHAT OUR CUSTOMERS THINK

Attached are a few thoughts and comments from the people we work for ! We're working hard and look forward to adding many many more comments to this page!
Dean
Thank you for your help in purchasing new equipment.
All I wanted was a Snorkel....
The actual purchase of a complete Poseidon BCD and Regs was probably the best experience possible.
The DIVE ACADEMY program try before you buy method is greatly appreciated.  The equipment you display and sell in your showroom is well suited for every level of diver and their entire family.
The pricing is more than fair and the fact that you are not after anyones wallet until they are 100% comfortable opening it for their purchase is a greatly appreciated bonus.
The after sales service for SUIT UP and get the FEEL AND FIT just made it right.
 
We were prepared for our holidays with confidence.
Thank you DIVE ACADEMY
Karsten and Mathias S
October 2012 "comments from new customers"
Paula & Dean
Thank you for everything you have done for us! You guys take customer service to entirely new level. So glad I walked into your shop that day.
Have a great Christmas and enjoy your puppy while he isn't 100 pounds.
BR & SD
December 2011 "comments from happy divers"
Hey Paula & Dean

Thanx again for an unforgettable life experience. Many "secret garden" photo ops- too many pics to take and so little time...

Loved the whole group dynamic going and so awesome that you had everyone bond before going on the trip- I think it made all the difference in the world, not so much like a blind date :)
Everyone seemed to get along great and there was no personality conflict, considering the diverse group involved. 

Anyways, looking forward to our post-dive get-together.
Thanx again, CD.
November 2011 "comments from a diver traveller on our recent Bonaire trip"

I've just completed the IANTD Recreational TriMix certification course at The Dive Academy. I was impressed with the skills and knowledge taught by the Instructor; what a great challenge.

I am looking forward to diving to depths of 100’ all the while feeling the Nitrogen affects as if I was at half that!

Many thanks to the Dive Academy team; Dean, Paula, Dale, Matt.

Sincerely, KD
November 2011 "comments relating to the Recreational Trimix Diver Program".
Dean,

I just wanted to thank you again for exchanging my leaking mask for me. I'm very "old school" when it comes to customer service and I have never seen a dive shop with better customer service than yours. The boys and I will be customers for life but I will also go out of my way to tell other divers I meet about the level of service they can expect at the Dive Academy.

Cheers, BB
October 2011 "customer comment"
The first day I opened the door to "The Academy" to inquire about an open water course Dean treated me like someone he had known for years. This is NOT a typical "take your money and cut you loose" place. The people here truly care, regardless of your abilities.

Thanks to Paula and Arturo for bearing the awful weather for my "check outs" in Welland. It will be hard if not impossible to find a better "buddy" than Paula. Thank you. Thanks Arturo for the confidence and diving instruction. Brutal weather again at "The Chip", But Dean and Paula are there to help again. You guys are amazing.

Thanks to Randy for the instruction and to everyone who helped in the pool and the classroom.

I came to the shop not knowing anyone, and finished with a number of new friendships. I come from east of Oshawa, but it is worth the drive to Oakville. This will be my dive shop of choice.
Thanks Again
October 2011, DR. "comments from a new diver"

Thanks Sheshank & Dean:
It was "awesome" as per my girls.
I really think the dive academy went above and beyond what was expected.
Great job.
July 2011, NR. "comments about the Explore Scuba Program"
Shashank, Dean and staff,
A big Thank you to all of you for introducing our kids to scuba diving and making this a very memorable and fun event. They can’t wait to do it again!!
Kind regards,
July 2011, VDH&N "comments about the Explore Scuba Program"
Dean
Thanks to you and Paula for putting such a great trip together to the Cayman Islands. It was my best dive vacation and you guys really exemplify what it means to be buddies and help out when ever and how ever you can.
April 2011, B.I.
Good Morning Dean,
I just wanted to say thank you to you , Jason and Randy for the wonderful experience that we had last night in your Explore Scuba Program. You and your staff are Fantastic. I was a little nervous about the breathing at the beginning and Jason made me feel really comfortable.
We will defiantly be back to your store. Next time we are going to bring my dad with us. Thanks again for everything.
December 2010, T.W.
We selected The Dive Academy for our SSI Open Water certification because we wanted to "do it right" as opposed to taking one of those quickie courses you can get at a resort or at some of the other shops. Wow - our decision was well rewarded - the experience was simply amazing!

Randy and Jason were very attentive and focused on making sure we were always comfortable with the material and our surroundings. These guys know there stuff! And they shared their practical experiences along with the text book / video content to ensure we got the most from our sessions.

The remainder of your crew (too numerous to mention) made us feel like we were part of the family. They showed complete passion for the sport and were patient with the beginners.

But, perhaps the most important part of our customer experience, was how your team assessed each individual's progress and reacted to our specific needs to ensure we were ready and comfortable. We are ...... thanks to you.
Well done !!

October 2010, M.P.
I recently took a course at the Dive Academy and was thoroughly impressed with the level of professionalism. The store staff and instructors are all very personable and approachable. The store has a relaxing, friendly atmosphere that makes you want to go back to shop, relax, and chat. Whether you are an experienced diver or new to diving you are made to feel welcome.
September 2010, W.M.
The Dive Academy is more than just a SCUBA equipment store! From the moment you walk in Dean makes you feel welcome. Enjoy a coffe while shopping or simply relax and chat about what's new in diving. Be prepared to leave feeling like you belong to a new diving community!
May 2010, L.W.

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